Privacy Policy

Ozone Coworks is committed to protecting your information. This  privacy notice provides details about the information we collect about  you, how we use it, and how we protect it. It also explains your rights  and how to contact us if you have questions about how we use your  information. 

1. Data Protection Contacts
2. Information about Ozone Coworks
3. Scope of Our Privacy Notice
4. Ways in Which We Obtain Personal Information
5. Categories of Information
6. Purposes and Lawful Grounds of Our Processing Personal Information
7. Legitimate Interests
8. Marketing and Preferences
9. Analytics and Advertising Services Provided by Others
10. Sharing Your Information
11. Your Rights

If you have any questions, comments, complaints, or suggestions in  relation to this notice, or any other concerns about the way in which we  process information about you, please contact us. If you are not  satisfied with the response from our Privacy Team, you can contact us.

You also have a right to make a complaint to your local privacy  supervisory authority. If you are in the EU, you can lodge a complaint  with another supervisory authority which is based in the country or  territory where:

• You are living
• You work, or
• The alleged infringement took place.

 In this privacy notice, references to Ozone Coworks”, “we”, “us”  or “our” are to Ozone CoWorks Private Limited and its parent  company and subsidiaries (the “Corporate CoWorks Group”).

Depending on where and how you interact with us (e.g., by using  our app or by walking into one of our workspace centers/hubs  (“workspace”) or using workspaces via a third-party agency) different  companies within Ozone CoWorks will process your information. You  can find out more about the Ozone CoWorks companies that handle your  information, including which company makes decisions about how your  information is handled, by contacting us.

This notice applies to anyone who interacts with us in relation to  our products and services (“you”, “your”), via any channel (e.g., app,  website, email, phone, walk-ins, or via a third party, etc.).

This privacy notice applies to entities who enquire about,  purchase, or make use of our products and services, such as when a user  signs up with us, requests on-demand services, contacts customer  support, or otherwise communicates or interacts with us. It describes  how we handle your information, regardless of the way you contact us  (e.g., app, website, email, phone, walk-ins, etc.). Sometimes we will  provide you with additional information or notices, depending on the way  we interact with each other, e.g., if you use particular functionality  on our app, we may explain how that functionality uses your information.

Ozone CoWorks’ website and app are not aimed for children, and  we do not allow children to book workspaces without a responsible  adult. This privacy notice is therefore not aimed at children. If you  provide us with information about your children, it is processed as  described in this notice. If you have any questions about this, please  contact us.

We obtain personal information from you and from agents and others  who book workspaces for you. Where you provide us with information about  other individuals (e.g., your employees/partners, co-workers who will  use the workspace), you must ensure that they have seen a copy of this  privacy policy and are comfortable with you doing this.

We obtain personal information from you through your interactions  with us, including by telephone (please note that we record or monitor  our calls for compliance and quality assurance purposes), by email, via  our websites, via our apps, via post, via social media, or face to face.  We also obtain your personal information from third parties such as:

• Agencies through which you book workspaces
• Service providers who work with us in relation to our product or service

• Contact Information: We collect your name, username, address, e-mail address, and telephone number(s), WhatsApp contact number.
• Location Information: We may derive your  approximate location from your IP address so that we show you more  relevant content (e.g., workspaces near you). You can choose to allow  our app to access location services so that we can suggest nearby  workspaces. This will mean that we collect the precise location of your  device when the app/website is running both in the foreground and the  background.
• Transaction Information: We collect  transaction details related to your use of our services, e.g., type of  service requested, date and time the service was provided, amount  charged, and other related transaction details. If someone else uses a Ozone  Coworks referral code you have given them,Ozone Coworks  may associate that other person with you to ensure that you receive the  benefit of having made that referral.
• Account History: We collect details of your bookings and of contact we have had with you, such as complaints or incidents.
• Usage and Preference Information: We  collect information about how you interact with our website, app, or  other services, including IP addresses, search terms and parameters, and  device information (you’ll find more information about this in our  Cookie Statement).
• Log Information: We collect server logs,  which may include information like device IP address, access dates and  times, app features or pages viewed, app crashes and other system  activity, type of browser, and the third-party site or service you were  using before interacting with our services.
• Device Information: We collect information  about your mobile device, including, for example, the hardware model,  operating system and version, software and file names and versions,  preferred language, advertising identifiers, device motion information,  and mobile network information to help us understand how our website/app  is performing across a range of devices and to help us identify the  cause of “crashes” and potential performance improvements.
• Call and SMS Data: We make it easier for  you to contact center managers. In connection with this, we receive call  data, including the date and time of the call or SMS message, the  parties’ phone numbers, and the content of the SMS message.
• CCTV: We may also collect your personal information if you access our premises and we use CCTV to monitor those premises.
• WiFi: On your use of WiFi offered at our  workspaces, we will collect login information (which may include your  email) and usage information that tells us how you use the WiFi.

Sometimes you may choose to give us special category information about  you or others which may attract extra protections under data protection  laws. 

We process your personal information for the purposes set out in this  notice, based on the legal grounds set out under the Read More text.  Different legal grounds apply depending on what category of personal  information we process. Standard personal information is normally  processed by us on the basis that it is necessary for the performance of  a contract, our or a third party’s legitimate interests, or law.  Further information about this and special category processing grounds  is set out below.

We process standard personal information about you on the basis that it is:

• Necessary for the performance of a contract: Where we have a contract with you, we will process your personal  information in order to fulfill that contract (i.e., to provide you and  others you have booked workspaces for with products and services).
• In our or a third party’s legitimate interests: Details of those legitimate interests are set out in more detail below.
• Where we are required to or are otherwise permitted by law. 

We process special category information because:

• You have manifestly made it public.
• Processing is necessary for reasons of substantial public interest, on the basis of law: For example, if you are taken ill or have an accident at your  workspace, we may have to keep a record of the incident for health and  safety purposes.
• We have your consent: We would ask for any  consent to process your special category data separately (your consent  is not assumed simply because you have read this privacy notice).
• Processing is necessary for the establishment, exercise, or defense of legal claims.

We process your personal information for a number of legitimate  interests, including providing you with services, administering our  relationship with you, for marketing and service/product improvement  purposes, and in order to exercise our rights or handle claims. More  detailed information about our legitimate interests is set out below.

We process your personal information for the following legitimate  interests (taking into account your interests, rights, and freedoms):

• To provide and administer our products and services in  respect of your usage, e.g., provide products and services requested,  send service communications (including updates about your workspace  arrangements), facilitate payments, send receipts, and provide customer  support.
• To ensure that you can interact with us securely, e.g., we authenticate users.
• To improve our services and develop new features for the  app, website, and offering, including to troubleshoot software bugs and  operational problems; to conduct data analysis, testing, and research;  and to monitor and analyze usage and activity trends.
• To send you marketing communication that we think will be of  interest to you (including information about products, services,  promotions, news, and events) and to personalize your experience of us  (in each case as permitted by law), including to identify your  preferences, provide or recommend features, content, social connections,  referrals, and advertisements. You can opt-out of marketing at any time  by clicking the unsubscribe link in any emails you receive, adjusting  your device settings to block notifications, or contacting us.
• To prevent fraud and abuse of our services.
• To enforce or apply our website terms of use, our policy  terms and conditions, or other contracts, or to protect the rights,  property, or safety of Ozone Coworks, our customers, or others.
• To exercise our rights and to defend ourselves from claims.
• To participate in, or be the subject of, any sale, merger, or acquisition or all or part of the Ozone Coworks business.

To ensure that the processing of personal information we carry  out for the purpose of achieving these interests is proportionate, we  have carefully balanced these legitimate interests and your interests  and fundamental rights and freedoms. For further details of this  balancing test, please contact us.

We use your personal information to send you marketing by post,  telephone, social media platforms, email, SMS, application  notifications, and silent notifications to track the installation status  of the application. We may also use your personal information to carry  out online paid marketing activities in the nature of retargeting.

We also use technology to help us understand your personal  preferences and interests so that we can send recommendations and  marketing communications that are likely to be of more interest to you.  Using technology in this way is sometimes known as profiling.

If you wish to unsubscribe from emails sent by us, you can do so  at any time by clicking on the “unsubscribe” link that appears in all  emails and by adjusting the settings on your device to turn off  notifications from our app. Otherwise, you can always contact us to  update your contact preferences. You may also object to profiling  relating to direct marketing by contacting us. 

Third parties provide us with audience measurement and analytics  services that analyze your online interactions (both with Ozone  Coworks and other websites), serve you with tailored marketing, and  report on the performance of that marketing. We also use Google Place  API to make suggestions based on your location or search strings.

We may allow others to provide audience measurement and analytics  services for us, to serve advertisements on our behalf across the  Internet, and to track and report on the performance of those  advertisements. These entities may use cookies, web beacons, SDKs, and  other technologies to identify your device when you visit our site and  use our services, as well as when you visit other online sites and  services. For more information about these technologies and service  providers, please refer to our Cookie Statement.

Ozone Coworks is using Google Place API for place prediction. Please refer to their privacy policy.